Shipping and delivery

Last updated: 10 October 2026

Where we deliver

We deliver to addresses in the United Kingdom, including Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man or anywhere outside the UK. Delivery to the Scottish Highlands, islands and Northern Ireland may occasionally take a little longer, and there is no extra charge for it.

Delivery times

Orders usually arrive within 7 to 14 working days of the order being placed. Working days are Monday to Friday, excluding public holidays. This estimate includes the time it takes to prepare and dispatch your order, which is usually a few working days. It is an estimate, not a guaranteed date, and delivery can take longer during busy periods such as Christmas, Black Friday and bank holidays.

Delivery costs

Standard delivery is £4.99, and it is free on orders of £80 or more (the total of your products after any discount code). The delivery charge is shown at checkout before you pay, so there are no surprises.

How your order is sent

Many of our products are sent to you directly from our supplier partners, rather than from a shop or warehouse of our own. We work with the suppliers to dispatch your order promptly, and we choose delivery carriers that provide tracking wherever possible.

Tracking

When your order is dispatched we will email you shipping confirmation and, where the carrier provides one, a tracking link. Tracking can take a day or two to show updates after dispatch, particularly when a parcel is travelling a long distance.

Orders that arrive in more than one parcel

If you order several items, they may be sent separately and arrive on different days. You will not be charged extra delivery for this.

If you are not in when we deliver

The carrier will usually leave a card or message with instructions to rearrange delivery or collect your parcel. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery. If it was returned because the address on the order was incorrect or incomplete, we may need to ask for the delivery cost again, or we can refund you for the products and keep the delivery charge.

If your order is late

If your order has not arrived within 14 working days, please email us at admin@osrproelectrical.com with your order number and we will chase it with the carrier. If your order has not arrived within 30 days of ordering, you can cancel it and we will refund you in full.

Lost parcels

If the carrier confirms your parcel is lost, we will either send a replacement or give you a full refund, whichever you prefer.

Delivery address

Please check your delivery address carefully before you pay. If you notice a mistake, email us straight away and we will do our best to correct it before dispatch. We cannot change the address after an order has been dispatched.

Changing or cancelling an order

If you would like to change or cancel an order, email us as soon as you can. We can usually do this before the order has been dispatched. Once it has been dispatched, you can still return it under our Returns and refunds policy.

Damaged on arrival

If your parcel arrives damaged, please photograph the packaging and the item and contact us within 48 hours. We will arrange a replacement or refund. See our Returns and refunds policy for details.

Electrical products

Mains-powered products are supplied with a UK plug where a plug is included. Please check the product page and do not use any item with a non-UK plug or an unsuitable power supply. If you receive something that does not look right, do not use it and contact us. Hard-wired fittings, such as outdoor wall lights, should be installed by a qualified electrician.