Privacy policy

Last updated: 10 October 2026

OSR PRO SOUND ELECTRICALS (we, us, our) respects your privacy. This policy explains what personal information we collect when you visit our website, join our emails or rewards programme, or buy from us, how we use it, and your rights under UK data protection law (the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025).

Who is responsible for your data

OSR PRO SOUND ELECTRICALS is the data controller. You can contact us at admin@osrproelectrical.com.

What information we collect

Order information: your name, delivery and billing address, email address, phone number, and the items you order.
Payment information: payments are processed securely by our payment providers. We do not see or store your full card number.
Account information: if you create an account, your login details, order history and rewards points balance.
Communications: messages you send us, such as customer support emails.
Reviews: the review, rating and name you choose to display, if you review a product.
Device and usage information: your IP address, browser, device, the pages and products you view, and what you add to your basket, collected through cookies and similar technologies.
Marketing preferences: whether you have signed up to our emails, and which emails you open and click.

How and why we use your information

To take and deliver your order, process payments, and handle returns, refunds and warranty claims. Legal basis: performing our contract with you.
To contact you about your order and respond to your questions. Legal basis: performing our contract with you, and our legitimate interest in providing good service.
To keep our records, as required for tax and accounting. Legal basis: legal obligation.
To prevent fraud and keep our website secure, including automated fraud checks on orders. Legal basis: our legitimate interest.
To send you marketing emails, only if you have signed up or otherwise agreed. Legal basis: consent, which you can withdraw at any time using the unsubscribe link in any email.
To send you a reminder about items left in your basket or a checkout you did not finish, and to send you offers based on what you have viewed or bought, if you have agreed to marketing emails. Legal basis: consent.
To run our rewards programme, awarding and redeeming points. Legal basis: performing our contract with you.
To ask for your review of a product you bought, and to display reviews. Legal basis: our legitimate interest in understanding customer feedback and helping other shoppers.
To understand how our website is used and improve it. Legal basis: your consent where cookies require it, otherwise our legitimate interest.

We do not make decisions that have a legal or similarly significant effect on you based solely on automated processing, other than automated fraud checks. If an order is declined by those checks, you can contact us and ask for a person to review it.

Who we share your information with

We share information only where needed to run our business, with: Shopify, which hosts our website and checkout; payment providers; our suppliers and delivery partners, who need your name, address and contact details to deliver your order; our rewards, review and email service providers; and providers of analytics and customer-support tools. These companies act on our instructions or have their own legal duties to protect your information. We may also share information where the law requires it, for example with HMRC or the police. We do not sell your personal information.

Transfers outside the UK

Some of our suppliers, delivery partners and service providers are located outside the UK. Where we transfer your information abroad, we make sure appropriate safeguards are in place, such as a UK adequacy decision or approved standard contractual clauses or the UK International Data Transfer Addendum.

Cookies

We use cookies and similar technologies that are necessary for the website, basket and checkout to work. With your consent where required, we also use them to measure how the site is used, to remember your preferences, and to show relevant marketing. You can manage your choices through the cookie banner and your browser settings. Blocking some cookies may affect how the website works.

How long we keep your information

We keep order and accounting records for as long as the law requires, normally 6 years. Rewards account details are kept while your account is open and for a limited time afterwards. Marketing details are kept until you unsubscribe. Reviews are kept for as long as the product is on sale. Other information is kept only as long as we need it for the purposes above.

Keeping your information safe

We use appropriate technical and organisational measures to protect your information, and we only let our providers use it for the purposes described here. No online service can be completely secure, so please use a strong password and keep it private.

Your rights

Under UK data protection law you have the right to access your personal information, to have it corrected or erased, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. You also have the right to object at any time to marketing. To use any of these rights, email admin@osrproelectrical.com. We will respond within one month, and we may need to confirm your identity first.

Complaints

If you are unhappy with how we handle your information, please contact us first at admin@osrproelectrical.com. We will acknowledge your complaint within 30 days, look into it and tell you the outcome without undue delay. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.